Five automakers cited for service
Five automakers – Cadillac, Jaguar, Lexus, Lincoln and Mercedes-Benz – are among the 40 companies identified as Customer Service Champions in J.D. Power & Associates inaugural “Cross-Industry Report on Best Practices in Customer Service Across More than 20 Industries.”
“To be good in any industry, it makes sense to look at the best practices across industries,” said Gary Tucker, senior vice president of global services and emerging industries at J.D. Power and Associates.
“Every day, consumers interact with companies from a myriad of industries. Invariably, they compare the quality of these service experiences. Industries and companies should be doing the same if they expect to keep pace in today’s increasingly competitive environment,” he said.
Among the other brands cited in the study were Auto-Owners Insurance, Bass Pro Shop, Cabela’s, Caribou Coffee, Eddie Bauer, Enterprise Rent-A-Car, Erie Insurance, Four Seasons, Indianapolis International Airport, JetBlue Airways, Detroit-based, Quicken Loans, Shea Homes, Southwest Airlines, Sprint Nextel, The Ritz-Carlton, T-Mobile, United Community Bank. U.S. Cellular and the Veterans Administration Mail-Order Pharmacy